Terms of Service

These Terms of Service (“Terms”) govern your use of PoloX AI at polox.ai (the “Service”), operated by VISIONFORGE CO., LTD. By creating an account or using the Service, you agree to these Terms.

The Service

PoloX AI provides online AI tools to generate and edit images and videos from text, references, and other inputs you supply. Features, models, and limits may change over time. We do not guarantee uninterrupted availability or specific output quality.

Accounts

You sign in with Google OAuth or other methods we support. You are responsible for activity under your account and for keeping access to your sign-in method secure. You must provide accurate contact information and comply with applicable laws.

Acceptable use

You agree not to use the Service to:

• Violate any law or third-party rights (including privacy, publicity, copyright, or trademark).
• Create or distribute illegal content, malware, spam, or deceptive material.
• Attempt to bypass safety systems, abuse credits, scrape the Service, or interfere with its operation.
• Generate content that sexualizes minors or that we reasonably block under our content policies.

We may review inputs and outputs for safety and policy compliance. We may suspend or terminate accounts that violate these rules.

Your content

You retain ownership of prompts, uploads, and other materials you submit (“Your Content”). You grant PoloX a non-exclusive, worldwide license to host, process, transmit, and display Your Content only as needed to operate the Service, enforce policies, comply with law, and improve reliability and safety (including automated and human review where applicable).

You represent that you have the rights needed to submit Your Content and that it does not infringe others’ rights.

AI outputs and third-party providers

Generations are produced using third-party AI and infrastructure providers. Output may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for how you use outputs. Rights to use outputs may be subject to provider terms and applicable law; we do not warrant that outputs are unique or free of third-party claims.

Credits, subscriptions, and payments

Paid plans, subscriptions, and credit packs are described on our Pricing page. Charges are processed by our payment partners (for example PayPal or other processors we enable). Credits are consumed when you run generations according to the rates shown at the time of use. Subscription credits reset on the schedule stated at purchase; pack credits expire as stated at purchase. Failed or blocked generations may be refunded in credits according to in-product behavior and our policies.

Refund policy

Payments are generally non-refundable once completed. If a widespread technical issue prevents you from using the service, we may consider a refund case by case.

Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLOX AI AND VISIONFORGE CO., LTD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD $100.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by nature should survive termination (including payment obligations, disclaimers, and limits of liability) will survive.

Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Continued use after changes become effective constitutes acceptance of the revised Terms.

Contact

Questions about these Terms: [email protected].