Privacy Policy

This Privacy Policy describes how PoloX AI at polox.ai (“we,” “us”) collects, uses, and shares information when you use our image and video generation service. VISIONFORGE CO., LTD operates the Service.

Information we collect

• Account data. When you sign in with Google, we receive profile information from Google (such as name, email, and avatar) and assign an internal account identifier.
• Content you provide. Prompts, uploads, generation settings, and outputs you create or store in the Service.
• Usage and device data. Logs of how you use the Service (for example pages visited, features used, errors, and approximate location from IP address), browser type, and similar technical data.
• Billing. Subscription and payment status, credit balance, and transaction references. Payment card details are handled by our payment processors, not stored by us in full.
• Cookies and analytics. Session cookies for login and preferences. We may use analytics tools (such as Microsoft Clarity) to understand product usage; those providers may set their own cookies or identifiers.

How we use information

We use information to:

• Provide, secure, and improve the Service (including running generations and enforcing content policies).
• Process payments, manage credits and subscriptions, and communicate about your account.
• Detect abuse, fraud, and technical issues; comply with legal obligations.
• Understand aggregate usage and fix bugs.

How we share information

We share information only as needed to operate the Service, including with:

• AI and infrastructure vendors that process your prompts and media to produce generations (under their terms and our instructions).
• Payment processors (for example PayPal or other partners) to complete purchases and subscriptions.
• Analytics and hosting providers that help us run the website and measure performance.
• Authorities when required by law or to protect rights, safety, and security.

We do not sell your personal information.

Retention

We keep account and billing records as long as your account is active and as needed for legal, tax, and dispute purposes. Generation history and uploads may be deleted when you delete items or your account, subject to backup and legal retention limits. Analytics data is retained according to each provider’s settings.

Security

We use reasonable technical and organizational measures to protect information. No online service is completely secure; please use a strong Google account and notify us if you suspect unauthorized access.

Your choices and rights

You can update profile details through your account where available, delete generations from your history, and delete your account from account settings. Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us to make a request; we may need to verify your identity.

Children

The Service is not directed to children under 13 (or the minimum age in your country). We do not knowingly collect their data.

International users

We may process and store information in the United States and other countries where we or our providers operate. By using the Service, you consent to transfer and processing in those locations.

Changes

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date.

Contact

Privacy questions: [email protected].